We have spent a significant amount of time to discuss the steps that lead to positive relationships are developed with clients, such as the adoption of the lightest and value added services after the client On-boarding.
While it is important to understand how to create positive relationships with clients, it is equally important to understand why customers choose to leave the company.
There are many reasons why customers were cut off from a company, and the company should be worried about where they went and why. Here are the main reasons why customers leave:
They Passed Away (1%)
Business may think there is nothing you can do to return the deceased customer. Not true! Some businesses would reach the family and offer condolences to take it a step further presents family sincerity of the relationship between man and loved their company. This may trigger their interest to be involved in such a great organization.
They Move Away (3%)
Given that it’s the Internet age, where you can take care of most problems electronically, range should not really be a reason to lose the customer. The mural was successful in keeping customers out of the country up to speed, despite geographical distances.
Looking for Alternatives or Developing Relationships (5%)
5% of customers seeking alternative competitors are sometimes inevitable loss. The likelihood is that they have heard positive feedback about another company and felt the benefits of excellent service were worth the move demonstrated the power and influence of customer service and word of mouth.
Wall painting, we understand that every conversation and meeting with client matters. In this case, the best thing to do is to thank customers for service in the most honest possible, and hope that one day in the future, they will remember it, and you may start service again.
Price Sensitive (9%)
9% leave for price – which a common misconception is that customers are price sensitive.
Not Satisfied With Your Product or Service (14%)
To prevent clients from being satisfied with our service or product, the easiest solution is to be upfront from the start by not over-promising and under delivering. For the lengths of which your company can. If you exceed customer expectations, great! However, failure to meet expectations could harm relations of the client company.
They State “Perceived Indifference” (68%)
Indifference was seen, in simple terms, is the lack of perceived customer appreciation. Solution to that, fortunately, can be simple. Making customers feel valued, comfortable, and happy is the way to keep customers feel that they are “indifferent” to them.
The mural in this way do this is by reaching out to customers immediately after On-boarding and then often follow. Surveillance of these make an excellent impression.
According to Shep Hyken, customer service representative and popular speaker, 80% of customer service is just being nice. Wall painting, and we treat customers and businesses how we would want to be treated. We understand the benefits of sound even when things work is always moving, not out.
Research shows that customers are more forgiving to mistakes and have low expectations for delivery and quality product when they like the people who work for them.
Wall painting, patience and our judgment have helped us build our current customer base. This is a huge reason why 68% of customers who feel “perceived indifference” from other businesses remain satisfied in their relationships with us.